Privacy Policy

General

We ask that you read this privacy notice carefully as it contains important information on who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information and on how to contact us and supervisory authorities in the event you have a complaint.

Rocksolid Granit (Europe) Ltd (“GT”) and Trend GB Ltd (“Trend”) (together referred to as “us”/ “our”/ “we”) collect, use and are responsible for certain personal information about you. When we do so we are regulated under the General Data Protection Regulation which applies across the European Union (including in the United Kingdom) and we are responsible as ‘controller’ of that personal information for the purposes of those laws.

References to “we” or “us” in this privacy notice are also made in respect of the network of franchisees who operate under the Granite Transformations and Trend Transformations brands. We may need to share your personal information between us so that we can provide our services to you, but we will ensure that your information is only shared between the parties who need to know it and is never generally available within the network.

What personal information do we gather from you?

We gather personal information such as your name, telephone number, email address, postal address, payment details and any other information that you provide voluntarily when you contact us by e-mail, by phone or complete any on-line forms.

Reasons we use the personal information that we gather from you

We need to collect and use your personal information to provide our services to you, to refer you to the most appropriate local store to deal with your order or enquiry, or where it is in our legitimate business interests to do so. More details about these reasons are set out below.

We will only collect, record, process and/or store your personal information which is needed:

We may also use aggregated annonymised personal information and statistics for the purposes of monitoring use of our website in order to help us develop it and our service and may provide such aggregated anonymised personal information to third parties.

If we record or monitor telephone calls to and from any customers for staff training and quality control purposes we will first inform you that such recording and monitoring is taking place.

If at some time in the future we wish to use your personal information in ways other than those set out in this privacy policy and requiring your prior consent then we will notify you about this and seek your permission to do so.

Sharing of personal information

We may share personal information within our network; by this expression, we mean GT and Trend including its/their officers, employees, agents, distributors, consultants, vendors, contractors (including data processing agencies), suppliers, and GT and Trend franchisees. These recipients will process your personal information in accordance with this privacy policy and all privacy and communications legislation. We will not share with, or sell, lease or otherwise distribute your personal information to any third party organisations outside of the GT network without first obtaining your permission to do so.

We may need to transfer your personal information outside of the European Economic Area (“EEA”). Some countries where other facilities are situated may have data protection legislation or laws which are less rigorous than the legislation introduced by the member states of the European Union and the EEA. Accordingly, in the event that we need to transfer your personal information outside of the EEA we will use reasonable efforts to protect your personal information, normally in form of binding contractual undertakings in order to ensure the same level of protection for the processing carried out in these countries as within the European Economic Area.

We may also disclose personal information as required by law, court order or regulation.

Save for that stated above, we do not transfer, share or disclose personal information we have collected from you to third parties outside the GT network.

If in the future a third party organisation acquires us or substantially all of our assets including without limitation our database(s), (whether by merger, acquisition, reorganisation or otherwise), your personal information may be one of the transferred assets.

Cookies

We may use cookies on our website. For more information please refer to our cookies policy

Protection of your personal information

The internet is not a secure medium and we cannot absolutely guarantee the security of your personal information that you provide to us over the internet. We will however use all reasonable efforts to protect the information you provide to us.

We will only provide access to your personal information to those people who we consider need such access in order to carry out your requests or our contractual obligations to you.

We have taken appropriate steps to ensure the security of personal information whether it is stored in computer systems, paper files or other storage media.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

Your rights: Accessing, updating and retention of personal information

You have the following rights, which you can exercise free of charge:

The right to object:

—at any time to your personal information being processed for direct marketing (including profiling);

—in certain other situations to our continued processing of your personal information, eg processing carried out for the purpose of our legitimate interests.

For further information on each of those rights, including the circumstances in which they apply, please contact us or see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals’ rights under the General Data Protection Regulation.

If you would like to exercise any of those rights, please:

Links to third party websites

The website may from time to time include links to third party internet websites which are controlled and maintained by others. Third party websites includes any website other than www.granitetransformations.co.uk. This privacy policy applies to www.granitetransformations.co.uk and does not apply to any other web site (please see those respective web sites for their privacy policy guidelines). Links from our website to any other website are included solely for your convenience and do not constitute any endorsement by us of the websites linked to or referred to, including the products and/or services featured on those websites, nor do we have any control over, or knowledge of, any privacy practices or content of any such websites. Further, we have not reviewed these third party websites and do not make any representations regarding the availability, content or accuracy of materials on such websites. If you decide to access third party websites through links on the website, you do so at your own risk. Your use of third party websites is subject to any privacy policies of those websites which you should read immediately prior to submitting personal information to those websites.

Changes to our privacy policy

If we publish any changes we will let you know by posting such changes to this page and/or by posting notification of change to our website homepage.

Email Newsletters Opt Out and Unsubscribe

We may use your personal information to send you updates (by email, text message, telephone or post) about our products and/or services, including exclusive offers, promotions or new products and/or services.

We have a legitimate interest in processing your personal information for promotional purposes (see above ‘Reasons we use the personal information that we gather from you’). This means we do not usually need your consent to send you promotional communications. However, where consent is needed, we will ask for this consent separately and clearly.

You have the option at any time to subscribe to or unsubscribe from our promotional information by:

updating your marketing preferences on our [insert link to preference centre].

We will always treat your personal information with the utmost respect and never sell it with other organisations for marketing purposes.

How to complain

We hope that we can resolve any query or concern you may raise about our use of your information.

The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns or telephone: 0303 123 1113.

Contact us

Please contact us by e-mail at privacy@granitetransformations.co.uk or by writing to:

The Data Compliance Officer,
Rocksolid Granit (Europe) Ltd
Unit 28 Decimus Park
Kingstanding Way
Tunbridge Wells
Kent TN2 3GP