Covid-19 Practices

YOUR SAFETY IS OUR PRIORITY!

Our showrooms are open around the country* but your safety remains our top priority, which is why we want to keep you up to date with steps we are taking to ensure we are all COVID secure when visiting your home. We would kindly ask you to help us to jointly manage the risk from the potential spread of the virus. The steps we are taking to protect the well-being of our customers, our design consultants and our installers.

✓ All of our staff are fully trained on the Covid-19 best practices.
✓ Our staff wash their hands and sanitise before and after each appointment.
✓ PPE equipment will be worn during your appointment and installation.
✓ Product samples are thoroughly sanitised before and after every sales appointment.
✓ Our staff operate social distancing when in your home.
✓ We allocate the same installer to the same household.
✓ We limit the number of installers and tradespeople in a confined space.
✓ We will thoroughly clean and sanitise the room our installers are working in, prior to and after completing each installation.
✓ We use electronic payment methods.
✓ No appointments are made with customers in the high-risk category. Instead, we are able to offer phone calls and virtual appointments.
✓ We are staying well informed about the developing situation and are following advice from the Government and Public Health England.

Our customers, colleagues and community are at the heart of what we do and with the ongoing Coronavirus (COVID-19) situation we are taking the necessary actions needed to protect all of us.

*Our showroom opening times vary, some are also by appointment only. Please contact your local showroom to find out their opening times

Thank you and stay safe!